Workforce Scheduler
Workforce Scheduler
Posted on :
09-10-2024
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Job Description
- Forecast chat/call volumes and staffing requirements based on historical data trends and business needs.
- Create and maintain accurate staffing schedules in time to ensure that all service level targets are met.
- Monitor realtime adherence to schedules and make necessary adjustments as needed.
- Collaborate with managers and team leaders to identify and address staffing gaps and operational challenges.
Qualifications:
- Bachelors degree in a relevant field (e.g. Business Statistics Computer Science) is preferred.
- Proven 1 and Up years of experience as a Scheduler in a BPO industry.
- Proficiency in data analysis tools (e.g. Excel SQL Tableau).
- Strong analytical and problemsolving skills.
- Excellent attention to detail and highly organized.
- Effective communication skills for presenting findings to both technical and nontechnical audiences.
- Ability to work independently and as part of a team.
Remote Work :
No
Employment Type
Full Time
Key Skills
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