Workforce Analyst
Workforce Analyst
Posted on :
19-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Forecasting Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded
- Understand all aspects of staffing and capacity management for all sites directly responsible
- Organize and create methods of communication policies and procedures that work in collaboration with Operations Training and Quality Information Technology and Human Resources at all levels
- Provide clear and concise reporting of team skill and center statistics such as service level occupancy interval adherence and absenteeism at determined frequencies
- Make recommendations to implement improved processes
- Responsible for respective departments overall performance and for motivating team to exceed department goals and objectives
- Knowledge understanding and compliance with company policies and procedures
- Accountable for all decisions actions and directives made to his/her team
- Responsible for progressive discipline with regards to attendance performance and all aspects of company policy up to and including termination
- Follow up in a timely manner to ensure customer satisfaction
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
- Experience:
- 23 years experience in capacity planning client interaction forecasting workforce analyst
- Telco experience in a BPO industry is required
- Good communication skills
- Amenable to work full time ( Ortigas Pasig )
Remote Work :
No
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
