AU Administrative Scheduler CRM ZR542JOB

This is a remote position.

• Staff Scheduling: Accurately input and manage employee schedules in the CRM software ensuring optimal coverage for participant care needs.
  
• Records Management: Maintain and update employee and participant records in both the CRM software and OneDrive ensuring all information is current and accurate.
  
• Communication: Correspond with participants regarding their care needs changes in schedules or any other administrative queries ensuring clear and effective communication.
  
• Adhoc Administration Duties: Provide support with various administrative tasks as required including document preparation data entry and reporting.
  
• Data Accuracy: Ensure the accuracy of all data inputted into CRM and OneDrive systems to maintain seamless operations and reliable records.
  
• Collaboration: Work closely with the management team employees and participants to ensure smooth communication and coordination of schedules and care needs.
  

Requirements

• Experience 2 Years of relevant experience
  
• CRM Software Proficiency:
  
• Skilled in accurate data entry and management of staff schedules and records within CRM systems (e.g. Salesforce HubSpot) ensuring data is uptodate and easily accessible.
  
• Microsoft OneDrive Skills:
  
• Proficient in organizing sharing and managing files on OneDrive ensuring smooth collaboration and easy access to employee and participant information.
  
• Communication Skills:
  
• Strong written and verbal communication abilities with a focus on professional empathetic interactions with participants regarding their care needs. Demonstrates a customerserviceoriented approach to responding to queries.
  
• Administrative Skills:
  
• Detailoriented with strong time management problemsolving and multitasking abilities. Skilled at prioritizing tasks and handling adhoc administrative duties effectively.
  
• Technical Proficiency:
  
• Competent with general IT tasks including troubleshooting CRM and OneDrive issues and proficient in using productivity software like Microsoft Office Suite. Adaptable to new tools and technologies.
  
• Confidentiality and Compliance:
  
• Knowledgeable in maintaining the confidentiality and security of sensitive data adhering to best practices and compliance standards particularly related to NDIS or similar frameworks.
  

Benefits