Customer Service Excellence Jobs in Riyadh

Several years of relevant professional experience in a B2B/SaaS company or a similar area in account management or customer success, including experience in building and leading a customer success team Proven success in scaling processes and building high-performing teams Native lang More...

8+ years in a customer support role, with experience working in cloud, storage, networking environments Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team Understanding of SMB & NFS protocols tools Unders More...

Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations. Develop and implement customer care strategies, policies, and procedures. Monitor and analyze customer service metrics and KPIs to ensure continuous imp More...

Receive and resolve customer inquiries and complaints related to the orders in a timely manner. . Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams. . Building and maintaining relationships with clients as well as with other departm More...

Support the GAM to develop, drive and implement account strategies and initiatives; coordinate account planning across service lines and for the different regions. Support GAM in monitoring and supporting the deployment of the multiple initiatives within the priority accounts progr More...

Educational Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or related field. Higher degrees such as an MBA may be preferred. Communication Skills: Effective communication skills, whether verbal or written, with the ability to interact wit More...

University degree in a related field such as business administration, customer service, marketing, or a related field. Deep understanding of customer operations and customer experience best practices. Knowledge of customer relationship management (CRM) systems and the ability to use t More...

Your amazing people skills, so you can collaborate and engage with relevant stakeholders and drive progress Your communication skills, so you can communicate, listen and reflect information and through that, create strong working relationships Your polished organizational skills, More...

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values. Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain More...

Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations. Develop and implement customer care strategies, policies, and procedures. Monitor and analyze customer service metrics and KPIs to ensure continuous imp More...

Running multiple medium to high risk applications in the Wellbore Construction Product Group. Running low to medium risk applications in other product groups. Collaborating with internal Technical Experts provide support to customers, maintain all KPI's and fulfill customer re More...

Excellent organizational and management skills. Ability to work in a changing environment and work pressure. Knowledge of room service operations and quality standards in hotels. Ability to communicate effectively with clients and the team. Compliance with health and safety standards More...

1. Testing at site for all electrical equipment such as transformers, HV/MV/LV Switchgears including protection relates and other related service testing equipment. 2. Testing of all types of advance protection relays, transformers, HV/MV/LV Switchgear, MV/LV MCC, Protection Panels, a More...

Good communication skills: Ability to interact with guests tactfully and politely. Organizational skills: The ability to organize tasks and set priorities. Computer literacy: Ability to use office software and reservations management systems. Courteous and good appearance: Maintain a More...

Advanced Advisories: Lead our Security Advisory services, employing our established methodology and delivery toolkit, while continuously refining our practices based on market trends and feedback. SoftwareOne Microsoft Security Portfolio Development: Champion the development of o More...

The Soft Services Senior Officer is responsible for the overall management and coordination of all soft services functions, ensuring a safe, clean, and comfortable environment for staff, clients, and visitors. This role involves overseeing a team of service providers, managing budgets More...

Manage lists of opportunities, targets, and plan to grow Eriez business in the region Contribute to periodic sales meetings by summarizing sales opportunities, market analysis and competition monitoring Work closely with Eriez product managers or technology experts to ensure optim More...

Support for internal and external IT users in the office and in the field Responsible for the installation, administration and support of hardware and software Advice on questions about the network environment Responsible for mobile devices and applications Support of printers, telep More...

Setting up and testing new hardware to ensure it works correctly Installing and configuring software on computers Addressing user requests and issues Logging all service desk communications and document issue resolution using an ITSM system

7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting. Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction. Has managed e More...