Customer Support Engineer EMEA

8+ years in a customer support role, with experience working in cloud, storage, networking environments

Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team

Understanding of SMB & NFS protocols tools

Understanding of Active Directory & Kerberos systems

Understanding of networking protocols and analysis of network packet captures

Previous scripting experience strongly desired

Ability to parse and analyze system logs

Exceptional communication skills, with ability to prioritize competing escalations

Excellent troubleshooting skills and ability to work with cross-functional teams

Multilingual candidates preferred