7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.
Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.
Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working with direct sales and implementation teams
Experience managing both Channel Partner relationships and large global enterprise customers of 50K+ employee’s.
Has a consultative mindset that enables you to easily diagnose issues and prescribe solutions.
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