Head of Customer Marketing
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3 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations.
- Develop and implement customer care strategies, policies, and procedures.
- Monitor and analyze customer service metrics and KPIs to ensure continuous improvement.
- Handle corner cases of escalated customer issues and perform deep dives into specific complaints for root cause analysis.
- Train, mentor, and develop the customer care team to enhance their skills and performance.
Employment Type
Full-time
