Head of Customer Care
Posted on :
07-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
07-08-2024
Job Description
- Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations.
- Develop and implement customer care strategies, policies, and procedures.
- Monitor and analyze customer service metrics and KPIs to ensure continuous improvement.
- Handle corner cases of escalated customer issues and perform deep dives into specific complaints for root cause analysis.
- Train, mentor, and develop the customer care team to enhance their skills and performance.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
