Customer Care Reporting Officer العربية

Customer Care Reporting Officer

Mobily

Posted on : 06-01-2025

Employer Active

1 Vacancy

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Jobs by Experience

0 - 0 years

Job Location

Jeddah - Saudi Arabia

Salary

Not Disclosed

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Posted on : 06-01-2025

Job Description

Conduct performance analysis and identify the causes for deviation in targeted KPIs
Prepare special reports related to the performance reporting as requested by management team.
Prepare monthly review of Customer Care KPIs
Prepare call volume analysis to support headcount forecasting.
Collecting raw data from various systems and use it in analysis that support decision making process
Prepare the daily, weekly and monthly management reports on KPIs

Employment Type

Full-time

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About Company

Mobily

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