Customer Insights and Analytics Jobs in Saudi Arabia

Performance & Reporting Specialist Location Riyadh Reporting to Program Director Role and Responsibilities Implementing quality control processes to ensure project deliverables meet performance standards.Setting benchmarks for measuring project success and individual contribut More...

Collaboration: Collaborate with cross-functional teams including Engineering, Product Development, and Legal to integrate patented features into product designs. Ensure designs are feasible and manufacturable, working closely with production teams. Market Research: Conduct ma More...

The Dispute and Investigation Specialist is responsible for conducting thorough and objective investigations into allegations of misconduct, policy violations, or disputes within the organization. This role involves gathering evidence, interviewing witnesses, analyzing information, an More...

Job Requirements: 1. Bachelors degree or higher in HR Management or related disciplines. 2. At least 3 years of HR experience preferably in a multinational company. 3. Proficiency in English; Arabic fluency is a strong advantage. 4. Outgoing personality with excellent communicatio More...

Excellent communication skills and the ability to deal with guests tactfully and professionally. Extensive knowledge of the food and beverage menu and ability to provide appropriate recommendations to guests. Ability to work in a busy environment and deal with stress effectively. Lead More...

Excellent communication skills and the ability to deal with guests tactfully and professionally. Extensive knowledge of the food and beverage menu and ability to provide appropriate recommendations to guests. Ability to work in a busy environment and deal with stress effectively. Lead More...

University degree in a related field, such as human resources management, human development, or business administration. Knowledge of the latest talent management trends and their applications in different fields. Ability to develop and implement training and skills development progra More...

Certificate of a training course or professional course in electricity or maintenance of electrical equipment. Knowledge of basic electricity, electrical systems and safety. Ability to read and understand electrical drawings and handle wiring and electrical components. Ability to perf More...

Customer Communication: Handle incoming customer inquiries through phone calls, emails, direct messages on social media platforms, and WhatsApp messages promptly and professionally. Create personalized email and SMS content to enhance customer relationships and drive conversions. Mo More...

Conduct performance analysis and identify the causes for deviation in targeted KPIs Prepare special reports related to the performance reporting as requested by management team. Prepare monthly review of Customer Care KPIs Prepare call volume analysis to support headcount forecas More...

Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations. Develop and implement customer care strategies, policies, and procedures. Monitor and analyze customer service metrics and KPIs to ensure continuous imp More...

Several years of relevant professional experience in a B2B/SaaS company or a similar area in account management or customer success, including experience in building and leading a customer success team Proven success in scaling processes and building high-performing teams Native lang More...

8+ years in a customer support role, with experience working in cloud, storage, networking environments Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team Understanding of SMB & NFS protocols tools Unders More...

Oversee and manage the entire customer care department, ensuring high standards of service and compliance with SAMA regulations. Develop and implement customer care strategies, policies, and procedures. Monitor and analyze customer service metrics and KPIs to ensure continuous imp More...

German > Arabic, Chinese (Simplified), English US, English UK, French, Portuguese, Russian, Spanish Italian > Arabic, English UK, English US, French, German Portuguese > Arabic, Chinese (Simplified), English UK, English US, French, German, Spanish Russian > German, Sp More...

communication skills: Excellent verbal and written communication skills to interact with customers effectively and understand their needs and problems. effective communication: Ability to treat customers with kindness and respect, even in difficult situations, and provide solutions More...

Welcome customer after contact signed and handed over from Sales, Wherever accessible, visit sites and have face to face meeting for first time contracts for mid and large size customer to understand scope of work needs and customer requests in detail. Serve as the primary point o More...

Location Riyadh KSA Key Responsibilities Generate and qualify leads for new logos and opportunities Work with partners to share leads and activate the pipeline Coordinate product demos and technical POCs with PreSales Profile license compliance and new project opportunities to More...

Strategic ss: Ability to develop and implement customer experience transformation strategies. A deep understanding of customer experience principles and best practices in improving it. ytical ss: Ability to yze customer data and use it to identify opportunities and improvements. Abi More...

Deep understanding of customer experience and service principles. Ability to yze details of the customer experience and identify points of improvement. Ability to develop and implement strategies to improve customer experience. Excellent communication ss to interact with clients and i More...