Senior Ecommerce Customer Service
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0 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Customer Communication: Handle incoming customer inquiries through phone calls, emails, direct messages on social media platforms, and WhatsApp messages promptly and professionally. Create personalized email and SMS content to enhance customer relationships and drive conversions. Monitor and respond to customer inquiries and feedback through various channels.
- Customer Feedback: Gather and relay customer feedback to the relevant teams within the organization to improve products, processes or services. Contribute to the continuous improvement of customer support processes.
Employment Type
Full Time
