Quality Services Jobs in Philippines

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a bestinclass service to clients across one or more client accounts building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.Work Lo More...

Requirements: Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setupAt least 3 years of people management background. (Supervisory/Managerial support)Effective communication skills. Can drive discussions with seale More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality complianceLeads significant process improvement projectsTrain / mentor personnel from other functions on quality tools More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

High performance delivery on all quality parameters.Audit chats/email interactions on product/process Communication and soft skills parameters.Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.Data anal More...

Key Requirements: Candidate must possess at least a Bachelors/College Degree Others or equivalent.Overall work experience: 15 years minimumBPO Experience: 10 years minimumQuality Experience: 8 years minimumApplicants must be willing to work in BGC on a midshift scheduleSix Sigma Black More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Quality Analyst in this role get to:Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Keep managem More...

Quality Analyst in this role gets to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues an More...

Responsibilities: Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the PhilippinesHelp address client complaints related to quality of serviceHelp oversee quality framework development for new operationsParticip More...

Job title: Quality Assistant ManagerInsuranceEBUWork location: CebuWork set up and schedule: Onsite and ShfitingSalary: 40k50kHeadcount: 1 Qualifications:Minimum of 2 years in a QA AM/TL role or currently in a Sr. TL level roleKnowledge of quality tools and analysisExperience in finan More...

Job Summary: Responsible for ensuring that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability performance and customer expectation. This position re More...

As an Quality Inspector youll be reporting to Operations Manager and working as part of our Operations department. The purpose of QIMAs Operations team is to deliver our industryleading services to our clients while ensuring that all the work we do is performed to the QIMA standard of More...

As an Quality Inspector youll be reporting to Operations Manager and working as part of our Operations department. The purpose of QIMAs Operations team is to deliver our industryleading services to our clients while ensuring that all the work we do is performed to the QIMA standard of More...