Quality Improvement Activities Jobs in Philippines

Sutherland is seeking a dynamic and goaloriented person to join us as Senior Manager for Service Excellence. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we More...

Qualitfications:At least 7 10 years experience in service support function with comprehensive understanding of service management concepts operational excellence and continuous improvement processes and procedures Experience in project management desirableExperience in shared service More...

Qualitfications:At least 7 10 years experience in service support function with comprehensive understanding of service management concepts operational excellence and continuous improvement processes and procedures Experience in project management desirableExperience in shared service More...

Requirements: Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setupAt least 3 years of people management background. (Supervisory/Managerial support)Effective communication skills. Can drive discussions with seale More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality complianceLeads significant process improvement projectsTrain / mentor personnel from other functions on quality tools More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

High performance delivery on all quality parameters.Audit chats/email interactions on product/process Communication and soft skills parameters.Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.Data anal More...

Key Requirements: Candidate must possess at least a Bachelors/College Degree Others or equivalent.Overall work experience: 15 years minimumBPO Experience: 10 years minimumQuality Experience: 8 years minimumApplicants must be willing to work in BGC on a midshift scheduleSix Sigma Black More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Quality Analyst in this role get to:Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Keep managem More...

Quality Analyst in this role gets to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues an More...

Responsibilities: Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the PhilippinesHelp address client complaints related to quality of serviceHelp oversee quality framework development for new operationsParticip More...

As an Quality Inspector youll be reporting to Operations Manager and working as part of our Operations department. The purpose of QIMAs Operations team is to deliver our industryleading services to our clients while ensuring that all the work we do is performed to the QIMA standard of More...

Requirements:2nd years undergraduateMinimum of 2 years as senior Manager quality in BPO industryExcellent working knowledge of MS OfficePossess indepth knowledge and skill of Six Sigma Lean methodology(Minimum GB certified / BB trained resource)Build a strong quality control with proc More...