Helpdesk Jobs in Jordan

Build and maintain recurring metrics and reports. Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports. Deep dive into the customer experience to find customer More...

Meets or exceeds portfolio targets for number of customers, revenue, and net profit, including lending. Generates new prospects through (personal network, existing customers, etc). Plans and coordinates the marketing of liwwa products to all clients within the portfolio in order t More...

Handle customers’ interactions Communicatewith customers’ via multiple channels Answer all incoming requests and address customers’ problems in a timely manner Log all necessary interaction details as instructed Re-direct requests as per the set processes and t More...

Work in an energetic call center environment answering inquiries coming through live chat calls, emails, or social media. Listen to customers’ questions and concerns, and provide answers or responses. Provide total customer service by asking questions and listening to custo More...

Focusing on lending to the repeat borrowers. Working with the Team Leader to identify existing clients that require follow up. Managing a portfolio of accounts exceeding USD 3 Million (direct facilities). Prospecting and building a sales pipeline by engaging with marketing leads More...

Works with business leaders and subject matter experts to explore and gather key requirements and objectives Navigates cross-functional needs and objectives to develop aligned viewpoints & outcomes Assembles appropriate stakeholders & teams to complete defined project/prog More...

Handle high amounts of live chat and incoming emails Identify and evaluate customers’ needs to deliver satisfaction Provide accurate, valid and comprehensive information Manage complaints, provide proper solutions and options within the time limits; follow up to secure reso More...

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and c More...

Focusing on lending to the repeat borrowers. Working with the Team Leader to identify existing clients that require follow up. Managing a portfolio of accounts exceeding USD 3 Million (direct facilities). Prospecting and building a sales pipeline by engaging w More...

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solut More...

Recording customs transactions and billing Customs Duty to our clients Handle Customs transaction for inbound shipment by booking the customs transactions to the Origins and local customers Book the customs charges that we receive from the destination

Reconcile Customs GLs for both product Exp and Freight. Booking payments entries for customs Booking AP entries for customs Reconcile the AP customs account. Make clearing entries. Following on pending cases such as shipments paid not invoiced, duplicate payments, variances. F More...

Provide exemplary customer service to all XXX customers Correspond and engage XXX customers through multiple channels, including phone, chat, email and social to provide information about order inquires, product inquiries, all aspects of order management, or obtain details of compl More...

Analyse user requirements and troubleshoot desktop and user end problems. Act as a Tier-1 Support for IT related issues register in IT helpdesk Installation and troubleshooting of desktops, laptops and IP Phones Maintain the IT asset documentation and ensuring that all assets are More...

Close the gap between customer support & sales beside ensure that customers get fast time-to-value. Conducts regular visits /phone calls/ check-ups / System health-checks on corporate clients to ensure proper utilization of solutions and proactively/preventatively identify any More...

Provide exemplary customer service to all XXX customers Correspond and engage XXX customers through multiple channels, including phone, chat, email and social to provide information about order inquires, product inquiries, all aspects of order management, or obtain details of compl More...

Defining test plans and test strategies for medium to large sized program/product launches. Investigate and troubleshoot technical issues and consult with development teams. Collaborate with Program/ Product managers, TPMs, and SDEs to improve technical design for testing function More...

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and c More...

Providing first-level support that includes receiving, processing, and logging service requests. Provides users with solutions to identified incidents, requests, or services interruptions; provides timely feedback, status or progress report as per established policies and procedure More...

Lead on project procurement and logistics needs, ensuring compliance with internal policies. Issue Purchase Initiations, CBAs, RFQs, RFPs and other competitive tenders in line with internal procurement policies and procedures. Evaluate offers and draft procurement recommendations More...