Seasonal Customer Service
Posted on :
24-08-2022
Employer Active
1 Vacancy
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Job Description
- Provide exemplary customer service to all XXX customers
- Correspond and engage XXX customers through multiple channels, including phone, chat, email and social to provide information about order inquires, product inquiries, all aspects of order management, or obtain details of compliments and complaints
- Enters customer and order data by inputting alphabetic and numeric information on keyboard into order database software
- Escalate customer issues appropriately to the Customer Care Helpdesk pursuant to department guidelines and direction
- Act with urgency to resolve customer issues or complaints in a positive, thorough manner utilizing department resources, systems, standard operating procedures, and team leaders as needed
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors
- Collaborate with other team members, focusing on doing the right thing for the customer and brand
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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