Close the gap between customer support & sales beside ensure that customers get fast time-to-value.
Conducts regular visits /phone calls/ check-ups / System health-checks on corporate clients to ensure proper utilization of solutions and proactively/preventatively identify any challenges or issues.
Utilizes various tools to assess and analyze multiple customer success metrics (Customer Health Score, Net Promoter Score, Voice-of-Customer…etc.) to ensure having an in-depth understanding of client conditions/statuses.
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