Provide exemplary customer service to all XXX customers
Correspond and engage XXX customers through multiple channels, including phone, chat, email and social to provide information about order inquires, product inquiries, all aspects of order management, or obtain details of compliments and complaints
Enters customer and order data by inputting alphabetic and numeric information on keyboard into order database software
Escalate customer issues appropriately to the Customer Care Helpdesk pursuant to department guidelines and direction
Act with urgency to resolve customer issues or complaints in a positive, thorough manner utilizing department resources, systems, standard operating procedures, and team leaders as needed
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors
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