Microsoft

Lead and orchestrate a team to work across all EPA and Enterprise accounts to enable a customer-centric approach, that drives simplicity, tech intensity and delivers against educational outcomes: Deliver tech-enabled learning Prepare students to be workplace ready Drive digita More...

Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, More...

Focus for this role will be working with the Azure Active Directory components, assisting application developers writing authentication and authorization code to access a variety of resource endpoints. Scope a customer issue by collecting the relevant facts and investigating the pr More...

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those cu More...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either tec More...

The Technical Advisor's responsibilities include developing applications, providing technical expertise, and coordinating Technicians' activities. ... To be successful as a Technical Advisor, you should provide exceptional customer service, display efficient multitasking abili More...

Handle highly complex, political, financial, executive level cases - as business demands Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques Manage engagement with Product Engineering for Support-raised escalations More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve serv More...

Scope customer security incidents Understand and identify indicators of attack and indicators of compromise Analyze incident data from different threat analytics tools Communicate recommendations and guidance based on results of security incident analysis to the customer Coordina More...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth More...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations Commit to Performance Management & Recognition Program. Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, including cus More...

Core (all people in this role perform these duties; depending on tenure some duties may be minimal Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ens More...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser More...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic More...

Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products. As a member of a team, pursue technical problems, involving broad and in-depth product knowledge b More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser More...

The BG Lead is the strategic leader for the Azure business in their market, covering both the Intelligent Cloud Apps & Infra and Data & AI Solution Areas. The BG Lead has end-to-end accountability for the Azure business in their market including strategy, planning, execution, More...

Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Mic More...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep More...