Dutch Client Advisor - Romania
Dutch Client Advisor - Romania
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Job Description
Job Title: DutchSpeaking Customer Service Representative
Location: Bucharest Romania (Onsite)
Job Type: FullTime Permanent
About Us:
At Company Name were driven by a passion for delivering exceptional customer experiences. As a fastgrowing leader in customer service we are seeking a DutchSpeaking Customer Service Representative to join our enthusiastic team in Bucharest Romania. This is your opportunity to make an impact while providing outstanding support to our Dutchspeaking clients. If youre eager to thrive in a dynamic customerfocused environment and have a knack for problemsolving wed love for you to be part of our journey!
What Youll Do:
As a DutchSpeaking Customer Service Representative youll be the first point of contact for our Dutchspeaking customers helping them navigate issues answer questions and resolve concerns with ease. Whether its through phone email or live chat your goal is to provide exceptional service turning every interaction into a positive experience. Your expertise and fluency in Dutch will be key in building strong trusting relationships with our clients.
Key Responsibilities:
- Deliver exceptional customer support to Dutchspeaking clients across multiple channels (phone email and live chat).
- Resolve customer inquiries technical issues and productrelated concerns efficiently and professionally.
- Maintain a deep understanding of our products and services to offer accurate detailed information to customers.
- Ensure that every customer interaction is handled with care empathy and a focus on delivering solutions.
- Achieve and exceed performance targets such as response times resolution rates and customer satisfaction metrics.
- Handle escalated issues with professionalism and work to resolve concerns swiftly and effectively.
- Collaborate with other departments to ensure a seamless experience for customers from start to finish.
- Suggest improvements to processes and systems to help enhance the overall customer experience.
What Were Looking For:
- Fluency in Dutch (native or nearnative) and English (written and spoken).
- Prior experience in a customer service or contact center role is a plus.
- Excellent communication skills with a friendly clear and professional manner.
- Strong problemsolving skills and the ability to think on your feet in challenging situations.
- A selfstarter with the ability to work independently while also thriving in a team environment.
- A proactive positive attitude and eagerness to contribute to a dynamic team.
- High attention to detail with excellent organizational skills.
- Willingness to work onsite in Bucharest Romania.
What We Offer:
- Competitive salary and performancebased bonuses.
- Health and wellness benefits to keep you feeling your best.
- Generous paid time off and public holidays to ensure a healthy worklife balance.
- Ongoing professional development to support your career growth.
- A supportive friendly and collaborative team environment where your voice is valued.
- A chance to make a real impact in a fastpaced and innovative company culture.
- Opportunities for career progression within a growing global organization.
How to Apply:
Are you passionate about providing excellent customer service and fluent in Dutch Ready to make a difference and contribute to a topnotch team If so wed love to hear from you! Send us your CV and a brief cover letter explaining why youre the perfect fit for the role.
We are an equalopportunity employer and encourage applications from people of all backgrounds. Join us in Bucharest and help us create unforgettable customer experiences for our Dutchspeaking clients!
Employment Type
Full Time
