Dutch-Speaking Customer Service Representative
Dutch-Speaking Customer Service Representative
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Job Description
Job Title: DutchSpeaking Customer Service Representative
Location: Bucharest Romania (Onsite)
Job Type: FullTime Permanent
Company Overview:
We are a leading provider of customer service solutions dedicated to delivering exceptional support and creating meaningful connections with customers around the world. As we continue to expand we are looking for a Dutchspeaking Customer Service Representative to join our dynamic team in Bucharest Romania. If youre passionate about providing outstanding service fluent in Dutch and eager to contribute to a fastgrowing team we want to hear from you!
Your Role:
As a DutchSpeaking Customer Service Representative you will be responsible for delivering highquality customer support to our Dutchspeaking clients. You will engage with customers through various communication channels (phone email live chat) helping to resolve their queries and providing timely effective solutions. Your fluency in Dutch will be essential to building strong relationships with our customers and ensuring a positive experience at every interaction.
Key Responsibilities:
- Provide outstanding customer service to Dutchspeaking clients via phone email and live chat.
- Assist customers with inquiries issues and productrelated concerns offering solutions in a timely manner.
- Accurately record customer interactions and follow up to ensure complete resolution of queries.
- Maintain indepth knowledge of our products and services to provide accurate information to customers.
- Strive to meet or exceed key performance indicators (KPIs) including response times resolution rates and customer satisfaction.
- Handle customer feedback complaints and escalations with professionalism working towards swift and satisfactory resolutions.
- Collaborate with colleagues across departments to ensure a seamless customer experience.
- Provide suggestions for process improvements and contribute to enhancing service quality.
What Were Looking For:
- Fluency in Dutch (native or nearnative) and English (written and spoken).
- Previous experience in a customer service or contact center role is preferred.
- Strong communication skills with the ability to interact with customers in a clear friendly and professional manner.
- Problemsolving abilities and the capacity to handle challenging customer situations.
- Proactive selfmotivated and able to work independently as well as in a team.
- Strong organizational skills with attention to detail.
- Comfortable working in a fastpaced goaloriented environment.
- Ability to work onsite in Bucharest Romania.
What We Offer:
- Competitive salary and performancebased incentives.
- Health and wellness benefits including medical insurance.
- Paid vacation public holidays and worklife balance.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within the company.
- A collaborative inclusive and supportive team environment.
- A positive and dynamic company culture.
How to Apply:
If youre passionate about customer service fluent in Dutch and have experience working in a customer service or contact center environment we would love to hear from you! Please submit your CV along with a cover letter explaining why you would be a great fit for this role.
Employment Type
Full Time
