Dutch Customer Support Specialist in Bucharest
Dutch Customer Support Specialist in Bucharest
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Job Description
Are you passionate about providing topnotch customer service
Were looking for a dedicated Customer Support Specialist to join our team! If youre detailoriented proactive and thrive in a fastpaced environment this could be the ideal role for you!
Role Overview:
As a Customer Support Advisor youll be the key connection between customers and the brand. Your responsibilities will include assisting clients through digital channels offering product information resolving delivery and account inquiries and ensuring accurate recordkeeping of all interactions.
Key Responsibilities:
- Quickly address customer inquiries via email chat and phone.
- Efficiently resolve issues to maintain customer satisfaction.
- Keep customer records current and accurate.
- Document interactions and track recurring issues.
- Ensure positive outcomes in every customer engagement.
- Guide customers in effectively using our products.
- Analyze issues to identify trends and address root causes.
- Regularly evaluate service quality and performance metrics.
Qualifications:
- Proficiency in Dutch (C2 level)
- Proficiency in English (B2 level)
- EU Citizenship or Romanian residency card
- Minimum 1 year of customer service experience
- Strong problemsolving multitasking and communication skills
Why Join Us:
- Competitive Salary: We offer a package that recognizes your skills and contributions.
- Transportation Allowance: We cover commuting expenses for a more convenient journey.
- Meal Allowance: We provide an allowance to keep you energized at work.
- Health and Life Insurance: Comprehensive coverage for your wellbeing.
- Hybrid Work: Enjoy a flexible mix of office and remote working options
Ready to make an impact Join our team and grow your career today!
Employment Type
Full Time
