Lead APTE Service Delivery - EU Shift Hours

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations. 
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly Quarterly Business Review...etc).  

Others:

• Ensure maintenance of process documentation (i.e. Process models Standard Operating Procedures) 
• Liaise with Central (Delivery Hero) Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

Qualifications :

Basic Qualifications

• University degree in Economics Finance Business Management or equivalent
• 10 years of relevant AP functional experience (either in operations or process ownerships) 
• Strong analytical skills solid communication and presentation skills
• Experience working in a multinational environment with a complex regional/country environment (preferably within the Tech Industry)

Experience & Knowledge

• Professional certifications such as CPA CA ACCA etc.
• Worked in a Finance Shared Service Centre
• Strong leadership skills
• Strong communicator with the ability to influence persuade and drive action.
• Demonstrable experience leading and managing teams
• Processoriented with an understanding of both financial and operational controls
• Familiar with key systems; Ariba SAP and Concur
• Strong analytical skills and can foresee upstream and downstream impacts 
• Proficient with Google Suite and/or Microsoft applications for analysis and reporting
• Comfortable working in a fastpaced environment with tight deadlines
• A creative mindset and a willingness to question assumptions and conventional wisdom.

Additional Information :

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food health and dental insurance and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In July 2024 Delivery Hero SE merged three of its marketleading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the secondlargest organization within the Delivery Hero Group and leading food and QCommerce delivery in 18 markets in both regions.

Remote Work :

No

Employment Type :

Fulltime