Medical Call Service Representative
Medical Call Service Representative
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USD USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Scope:
Work during standard business hours (typically Monday to Friday from 96 Toronto Time with some variations) (10:00 PM to 7:00 AM PHT)
Operate in Eastern Standard Time zone
Handle up to 300 calls per day across multiple clinic locations
Utilize VOIP systems for call management
Potential to handle calls in languages other than English (future consideration)
Meet performance targets such as handling 56 calls per hour
Answer and manage highvolume incoming calls for multiple clinic locations
Schedule appointments and manage bookings using cloudbased systems
Collect and accurately record sensitive patient information including health card numbers
Address general inquiries about clinic services and operations
Prequalify patients and note down symptoms for doctors
Manage patient queues efficiently while providing excellent customer service
Use Electronic Health Record (EHR) systems to access and update patient information
Excellent verbal communication skills in English
Experience in highvolume call handling preferably in a healthcare setting
Ability to maintain patient confidentiality and handle sensitive information
Proficiency in using cloudbased scheduling systems and electronic health records
Strong multitasking abilities and attention to detail
Customer serviceoriented with a patient and empathetic demeanor
Basic understanding of medical terminology (preferred)
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
