Customer Service Representatives
Customer Service Representatives
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40000 - 40000
1 Vacancy
Job Description
This is a remote position.
Role Name: Customer Service Representative Laundromat Services
Schedule:
- Fulltime (Rotating shifts between 10:00 AM 10:00 PM 7 days per week) 3 staff in shifts.
Client Timezone: Australian Time Zone
Client Overview
Join a modern techenabled selfservice laundromat chain that s revolutionizing the laundry industry in Australia. This innovative company combines traditional laundry services with cuttingedge technology to provide customers with a seamless efficient and hasslefree experience. Their multiple locations across Australia serve thousands of satisfied customers making them a leader in the selfservice laundry sector.
Job Description
We re seeking enthusiastic Customer Service Representatives to join an exciting fastgrowing laundromat business that s changing the way Australians do their laundry. In this role you ll be the voice of a modern techforward company ensuring customers have an exceptional experience across all service touchpoints. You ll work in a dynamic environment where every day brings new opportunities to solve problems help customers and contribute to the company s success. This position offers the perfect blend of customer interaction problemsolving and operational support making it ideal for someone who enjoys making a real difference in customers daily lives.
Responsibilities
- Provide exceptional customer service through various channels including phone and email
- Handle customer inquiries professionally and efficiently ensuring firstcontact resolution whenever possible
- Process refund requests and manage customer compensation scenarios with attention to detail
- Maintain positive guest relations by addressing concerns promptly and professionally
- Document all customer interactions accurately in the company s customer service software
- Identify and escalate complex issues when necessary
- Contribute to maintaining high customer satisfaction rates through proactive service
- Collaborate with team members to ensure consistent service delivery across all shifts
Requirements
- Excellent verbal and written communication skills in English
- Previous experience with customer service software and support tools
- Demonstrated track record in customer service or guest relations
- Strong capability in handling financial transactions and refund processes
- Reliable internet connection and quiet work environment
Preferred:
- Experience in hospitality or service industry
- Strong problemsolving abilities and analytical thinking
- Demonstrated empathy and patience in customer interactions
- Ability to work independently and manage time effectively
- Adaptability to changing situations and ability to remain calm under pressure
- Previous experience in a similar role handling customer support via multiple channels
Job Highlights:
Permanent workfromhome
Immediate hiring
Steady freelance job
Excellent verbal and written communication skills in English Previous experience with customer service software and support tools Demonstrated track record in customer service or guest relations Strong capability in handling financial transactions and refund processes Reliable internet connection and quiet work environment Preferred: Experience in hospitality or service industry Strong problem-solving abilities and analytical thinking Demonstrated empathy and patience in customer interactions Ability to work independently and manage time effectively Adaptability to changing situations and ability to remain calm under pressure Previous experience in a similar role handling customer support via multiple channels
Employment Type
Full Time
