Hotline and Customer Desk Assistant
Hotline and Customer Desk Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond to customer inquiries: Handle inbound calls emails and inperson interactions from customers providing accurate and timely responses to their queries concerns and requests for assistance.
- Troubleshoot and resolve issues: Identify and understand customer issues troubleshoot problems and provide appropriate solutions or escalate to the relevant department for further assistance ensuring prompt resolution.
- Handle complaints and escalations: Address customer complaints professionally empathetically and efficiently striving to turn a negative experience into a positive one.
- Provide feedback: Collect and report customer feedback suggestions and recurring issues to the management team to improve overall customer experience and satisfaction.
- Provide product and service information: Offer detailed information about SGS services and promotions to customers ensuring they have a clear understanding and helping them make informed decisions.
- Maintain customer database: Update and maintain customer records and interactions in the companys database ensuring accuracy and confidentiality of information.
- Collaborate with internal teams: Liaise with various internal departments such as sales technical support to resolve customer issues gather information and provide updates when necessary.
- Follow company policies and procedures: Adhere to established company guidelines policies and procedures while interacting with customers and handling their inquiries or concerns.
- Assist with administrative tasks: Perform administrative duties such as managing appointment schedules preparing reports and maintaining office supplies to ensure smooth operations of the customer desk.
- Maintain a professional and courteous demeanor in all customer interactions representing the company positively
Qualifications :
- College graduate (BA in Communication BS Journalism BA in English and other courses related to communications)
- Additional certification or training in customer service and sales is a plus.
Additional Information :
Experience/Technical Knowledge
- Prior experience in a customer service role is preferred particularly in a hotline or customer desk environment.
- Strong analytical and problemsolving abilities to identify customer issues and provide appropriate solutions.
- Ability to empathize with customers concerns and maintain patience while resolving issues or handling difficult situations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
