Lead R2R Service Delivery - EU Shift Hours

Key Responsibilities:

• Enhances service levels and ensures the team meets quality volume and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs budgets and best practices.
• Leads initiatives such as UAT approvals efficiency projects and the closure of GRC/Internal Audit Action Plans significantly impacting customer operational and project outcomes.
• Oversee daily R2R operations ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges and ensure the accuracy of R2R Taxonomy process models and SOPs.
• Lead and guide teams in resolving complex challenges maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams mentor employees and lead highrisk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs) providing strategic insights and driving crossfunctional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset optimizing operations through centralized processes and collaborative efficiency
• Deep understanding of R2R procedures and practices with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets with the ability to improve efficiency through collaboration with Finance Commercial and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience managing priorities and deadlines for multicultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs and overseeing complex business reviews.
• Use judgment to resolve shortterm issues and coach others on problemsolving techniques.
• Address complex problems with informed decisionmaking acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly anticipate objections and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

Qualifications :

• Minimum 7 to 8 years of experience in finance/accounting preferably from audit firm/inhouse role.
• Bachelors degree in Accounting Finance or other relevant field.
• Practical knowledge of IFRS ACCA/CPA/ACA qualifications are preferred.
• Experience in managing teams of 6 or above.
• Highly proficient in advanced Excel (e.g. Pivot Tables vLookups etc.) & SAP system.
• Proficient in business English
• Excellent written and verbal communication skills with strong analytical abilities.
• Background in fastpaced entrepreneurial startup/technology environments is a plus.
• Ability to work well under pressure detailoriented and employs a proactive approach to problemsolving.
• Positive working attitude demonstrate good interpersonal skills and ability to work collaboratively in a team.

Additional Information :

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food health and dental insurance and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In July 2024 Delivery Hero SE merged three of its marketleading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the secondlargest organization within the Delivery Hero Group and leading food and QCommerce delivery in 18 markets in both regions.

Remote Work :

No

Employment Type :

Fulltime