Operations Manager
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JABA is a destination management company (DMC) dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for likeminded dreamers explorers and outdoor enthusiasts who are passionate about discovering the Kingdoms wonders.
With a commitment to adventure education and sustainability JABA offers innovative experiences that blend thrill learning and enjoyment providing toptier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable purposedriven experiences.
- Operational Management:
- Oversee and manage the daytoday operations of JABAs services including guided tours 4x4 adventures water sports and other experiences.
- Ensure all activities are delivered to the highest safety and quality standards.
- Manage the scheduling and logistics of activities staff and equipment.
- Team Leadership:
- Recruit train and manage a team of operations staff guides and service providers.
- Foster a positive work environment and ensure clear communication among team members.
- Conduct performance reviews and provide feedback to improve staff productivity and morale.
- Customer Experience:
- Maintain a customerfirst approach by ensuring exceptional guest experiences in all activities.
- Handle escalations and resolve operational issues effectively.
- Resource Management:
- Monitor and manage the use of JABAowned assets including vehicles boats and equipment.
- Ensure maintenance schedules are adhered to and coordinate repairs when necessary.
- Compliance and Safety:
- Ensure compliance with local regulations safety standards and licensing requirements.
- Implement and monitor safety protocols for all activities and facilities.
- Reporting and Budgeting:
- Prepare regular operational reports for the General Manager detailing KPIs challenges and improvements.
- Manage the operational budget and contribute to cost optimization without compromising service quality.
- Collaboration and Partnerships:
- Coordinate with external service providers vendors and partners to ensure smooth collaboration.
- Build relationships with local stakeholders to enhance JABA s presence in Yanbu.
Requirements
Qualifications
- Bachelor s degree in Business Administration Hospitality Tourism Management or a related field.
- 5 years of experience in operations management preferably in the tourism or hospitality sector.
- Strong leadership and team management skills.
- Excellent organizational and problemsolving abilities.
- Familiarity with safety standards and local regulations in Saudi Arabia.
- Proficiency in Microsoft Office and operations management tools.
- Strong communication skills in English and Arabic (preferred).
- A valid driver s license.
- Strategic thinking and execution
- Customerfocused mindset
- Adaptability and resilience
- Strong attention to detail
- Collaborative and teamoriented
Employment Type
Full Time
