Front Office Assistant - Virtual Assistant
Front Office Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a highly organized and reliable Front Office Assistant to support our client s physical therapy practice. This fulltime remote position will be responsible for helping manage our client s daily operations and ensuring patients receive the best care possible. You will be the first point of contact for our client s patients ensuring smooth checkins scheduling and communication.
About our client:
At Lott Physical Therapy our mission is simple: Guiding our community toward an ACTIVE independent lifestyle. We are committed to providing exceptional care and positive patient experiences underpinned by our core values:
Humble Confidence
Do The Right Thing
Exceed Expectations
Contagious Positivity
Extreme Ownership
If youre looking for an opportunity to make a meaningful impact in a growing physical therapy practice we want you on our team!
Responsibilities:
Monitor the waiting area and assist in checking in existing patients.
Manage late patients and ensure adherence to latecancel/noshow policies.
Check in new patients in a timely manner and confirm completion of new patient videos intakes and paperwork.
Collect patient payments and assist with insurance inquiries.
Assist with the maintenance of referral logs and related processes.
Complete the new patient process and schedule initial evaluations.
Schedule full Plans of Care appointments for patients.
Help maintain a full daily schedule by coordinating with the front office team.
Contact provider offices to obtain signatures for Plans of Care.
Follow up with patients for initial evaluation reminders.
Ensure that patients with special situations are contacted and reminded of appointments.
Review and ensure the accuracy of EMR evaluative notes requesting corrections when necessary.
Support the office supervisor with additional tasks as needed.
Enter daily productivity data.
Requirements
Experience in facetoface medical customer service.
Excellent communication skills both in person and over the phone with a focus on patient customer service.
Strong English language skills (both verbal and written).
Reliable and dependable this is a remote facetoface position and consistency is key.
Ability to handle difficult conversations (e.g. dealing with late cancellations or noshows) with professionalism firmness and consistency.
Exceptional attention to detail.
Strong organizational and time management skills.
Critical thinking and problemsolving abilities.
Familiarity with payer systems including Medicare Medicaid commercial insurance work comp and liability insurance terminology.
Experience in physical therapy or healthcare settings is a plus.
Professional presentation and communication skills via facetoface email and telephone.
Basic math proficiency.
Proficient with Windows and Microsoft Office (especially Word and Excel).
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Employment Type
Full Time
