Email Chat Support - 9046
Email Chat Support - 9046
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Not Disclosed
Salary Not Disclosed
Job Description
Position : Email & Chat Support
Working Schedule : 8AM 5PM CST
Salary Range : $1000 $1200 (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
About the Opportunity
Your role will be to partner with small business owners and guide them with an obsessive focus on results.
As such your focus will be to identify opportunities and help implement Hearth’s software within customers' operations which includes training accountability and problemsolving while serving as a trusted advisor.
You will join a team of highperforming datadriven Customer Engagement Specialists who are creative driven and highly collaborative. As we are a young startup you will be expected to drive the development and improvement of our team.
Job Responsiblities:
- Monitor support channels and quickly respond to inbound customer requests via text and email.
- Implement platform and product solutions into the business operations of our customers
- Drive engagement activity and accountability through meaningful outreach
- Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more.
- Resolve customer issues questions or concerns quickly and with empathy.
- Identify troubleshoot and escalate issues pertaining to customer education and product functionality.
- Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts.
- Manage and control numerous concurrent tasks in tandem.
Qualifications:
Technical Skills:
- Minimum of 2 years in the same role
- 1 year of experience in using Salesforce
- Ideal: experience in home improvement (Pinterest boards don’t count)
- Ideal: experience with lending/credit
- Ideal: experience in SaaS customer service or sales
Soft Skills:
- Customerobsessed with a track record of going above and beyond for the customer
- Impeccable attention to detail
- Desire to help customers and be their advocate
- Ability to customize the support experience to the needs of individual customers
- Highly resultsoriented; focused on outcomes and willing to do what's needed to achieve them
- Skilled problem solver
- Impeccable written and verbal communication skills
- Reliability and excellent timemanagement skills
- Strong team player and selfstarter comfortable working in a hybrid/remote environment
- Strong multitasking skills
- Highly coachable
- Ability to thrive in a fastpaced environment
Employment Type
Full Time
