Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
Job Description
Position: Customer Service Specialist
Working Hours: Monday to Friday 8 AM 4 PM PST (12 AM 8 AM MNL Time)
Salary: $800 $1500 USD
Holidays: Standard PH holidays off
About the Company:
This is a fastgrowing DTC (DirecttoConsumer) company that provides funeral caskets directly to American consumers through multiple platforms with a mission to offer designer caskets at revolutionary prices driving affordability and transparency in the funeral industry.
Duties and Responsibilities:
We are establishing a worldclass consumerfirst brand in funeral products and are seeking a Customer Service Specialist to support our operations and client service. In this role you will collaborate closely with the founders and management team to scale the business.
- Communicate with customers via phone online chat and email (both transactional updates and inbound queries)
- Manage B2B customer communications via phone online chat and email
- Collaborate with team members on shared tasks
- Support growth marketing activities as needed
- Generate purchase orders (POs)
- Coordinate shipments and generate bills of lading (BOLs)
- Conduct quality control to ensure order details are accurate across all systems
- Track shipments using shipping systems
Minimum Skills Requirement:
- Minimum of 2 years' experience in customer support
- Exceptionally detailoriented and accuracyfocused as the role involves handling sensitive transactions for grieving families
- Proficiency in written and spoken English
- Excellent communication and empathetic customer service skills
- Strong sense of ownership driving issues with urgency until resolved
- Familiarity with Google Workspace Airtable QuickBooks and Slack is preferred
Employment Type
Full Time
