Desktop IT Support South Africa -
Desktop IT Support South Africa -
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Job Description
Contract: Independent Contractor
Job Type: FullTime MondayFriday EST
Job Summary: We are looking for a proactive and detailoriented Service Desk yst to join our IT support team. The successful candidate will be responsible for providing firstline technical support to internal and external users ensuring the smooth operation of IT services.
Key Responsibilities:
- Serve as the first point of contact for users seeking technical istance via phone email or ticketing system.
- Log and manage service requests and incidents in the ticketing system.
- Identify diagnose and escalate (to appropriate internal teams or external vendors) unresolved technical issues related to hardware software and network systems. (ticket routing)
- Oversee ticket completion. Follow up with users and technicians to ensure issues are resolved and provide feedback on the resolution process.
- 5 years’ experience in a service desk or technical support role.
- ociate or bachelor’s degree in information technology Computer Science is a plus.
- Strong understanding of Windows and Mac operating systems.
- Familiarity with remote support tools and help desk software.
- Excellent communication and interpersonal ss.
- Must speak and doent in English fluently.
- Ability to identify and define end user issues.
- Good ticket routing doentation and clification ss.
- Experience with Active Directory and Office 365 administration.
- Knowledge of ITIL framework and best practices.
Employment Type
Remote
Company Industry
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
