Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with PostConference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Upsell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications :
Diploma in Tourism / Hospitality Management
Minimum of 2 years of experience in a similar capacity with proven track records
Excellent reading writing and oral proficiency in English language
Proficient in MS Excel Word & PowerPoint
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in highpressure situations
A team player & builder
A motivator & selfstarter
Wellpresented and professionally groomed at all times
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.