Housekeeping Attendant

Roles and responsibilities

To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Qualifications
Experience in Housekeeping department
Good interpersonal skills
Attention to detail
Positive attitude even under pressure
A Housekeeping Attendant is responsible for maintaining cleanliness and order in guest rooms and public areas of hospitality establishments, such as hotels and resorts. This role is essential for ensuring a positive guest experience through attention to detail and high standards of cleanliness. Here’s an overview of the roles, responsibilities, and qualifications for this position:

Roles and Responsibilities
Room Cleaning

Clean and sanitize guest rooms, including dusting, vacuuming, and changing bed linens.
Replenish supplies such as towels, toiletries, and refreshments.
Public Area Maintenance

Maintain cleanliness in hallways, lobbies, restrooms, and other common areas.
Ensure that public areas are organized and welcoming.
Inventory Management

Keep track of cleaning supplies and report any shortages to the supervisor.
Properly store and handle cleaning chemicals and equipment.
Guest Interaction

Provide friendly and courteous service to guests, addressing any requests or concerns.
Report maintenance issues or damages in guest rooms or public areas to the supervisor.
Health and Safety Compliance

Follow health and safety regulations and housekeeping procedures to ensure a safe environment.
Use appropriate personal protective equipment (PPE) as required.

Desired candidate profile

Educational Qualifications

• High School Diploma: Preferred, but not always required.

Experience

• Previous Experience: 1-2 years in housekeeping or cleaning services is advantageous, but entry-level candidates are often considered.

Key Skills

• Attention to Detail: Ability to notice and address cleaning deficiencies to maintain high standards.
• Time Management: Efficiently manage tasks and complete assignments within scheduled timeframes.
• Physical Stamina: Capability to perform physical tasks, including lifting, bending, and standing for extended periods.

Personal Attributes

• Friendly and Approachable: Warm demeanor to create positive interactions with guests.
• Dependable: Reliable in attendance and performance, maintaining consistent standards.
• Team Player: Collaborative attitude when working with other housekeeping staff.

Technical Skills

• Basic Knowledge of Cleaning Techniques: Familiarity with cleaning products, equipment, and safety protocols.
• Basic Communication Skills: Ability to communicate effectively with guests and team members.

Additional Qualifications

• Flexibility: Willingness to work various shifts, including weekends and holidays.
• Multilingual Skills: Proficiency in additional languages can be beneficial, especially in diverse environments.