Front Office Agent

Roles and responsibilities

We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.

Key Responsibilities:

• Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
• Handle check-ins and check-outs efficiently, following all procedures and protocols.
• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with other departments to ensure guest satisfaction and seamless operations.
• Process guest payments, manage cash handling, and maintain accurate records.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Uphold The Ned Doha’s standards of excellence and hospitality at all times.
  

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and front office systems.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in English; knowledge of additional languages is an asset.
• A positive attitude and a commitment to providing outstanding guest service.
  

What’s In It for you?

• One of the most iconic places to be and work.
• Amazing learning and development program
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities

Desired candidate profile

1. Education:

   • High school diploma or equivalent; a degree in hospitality or a related field is a plus.

2. Experience:

   • Previous experience in customer service or hospitality roles is preferred.
   • Familiarity with front desk operations and reservation systems is beneficial.

3. Skills:

   • Proficiency in computer systems, including booking software and Microsoft Office.
   • Strong verbal and written communication skills.

Personal Traits:

1. Customer Service Orientation:

   • Friendly, approachable, and able to handle guest inquiries and concerns effectively.

2. Attention to Detail:

   • Ability to manage multiple tasks accurately, from reservations to billing.

3. Problem-Solving Skills:

   • Quick and effective decision-making abilities to resolve guest issues and complaints.

4. Team Player:

   • Collaborative mindset, working well with colleagues in a fast-paced environment.

5. Professional Appearance:

   • Maintains a neat and professional appearance in line with company standards.

Additional Preferences:

• Language Skills:

  • Bilingual or multilingual abilities are a plus for dealing with diverse guests.

• Flexibility:

  • Willingness to work varying shifts, including weekends and holidays.

• Knowledge of Local Area:

  • Familiarity with local attractions and amenities to assist guests with recommendations.