Help Desk Support
Help Desk Support
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Job Description
Service Desk: Attend to inquiries applications and notification request from the customer respond or escalate to next level within SLA.
Technical Support: You will also be providing 1st point support for IT and network infrastructure configuration based on the client request.
Data Entries & Ticket Management: Make sure each request has a ticket on ITSM progresses are recorded under ticket and status is accurate.
Skills Set Requirements:
- At least 1 year of service desk or IT/Network operation experience.
- Ability to diagnose troubleshoot and resolve problems.
- Be conversant in English and possesses good working attitude and disposition.
- Bachelor Degree or Diploma holder preferably in Business Administration Information Technology or Computer Science or other relevant disciplines.
Working Setup: Onsite 6 days a week (with option if Daytime or Nighttime)
Remote Work :
No
Employment Type
Full Time
