Croatian Speaking Customer Advisor

We are a prominent player in the ecommerce industry known for providing exceptional online shopping experiences and toptier customer service. As we continue to expand and reach new markets were seeking talented enthusiastic individuals to join our customer support team. Based in ClujNapoca our office is a critical hub for operations and were excited to announce an opening for a CroatianSpeaking Customer Advisor to strengthen our team.

Role Summary:

As a CroatianSpeaking Customer Advisor you will play a crucial role in assisting our Croatianspeaking customers ensuring their inquiries and requests are handled promptly and effectively. Your responsibilities will range from assisting with orders to resolving any issues they may encounter. Working onsite in our ClujNapoca office you will have the opportunity to work in a dynamic and supportive environment. In addition we offer a generous 1000 signing bonus to welcome you aboard.

Main Duties:

• Customer Interaction: Act as the primary contact for Croatianspeaking customers addressing their queries through phone email or chat.
• Problem Resolution: Quickly address customer concerns ensuring each interaction results in a satisfactory resolution.
• Order Support: Help customers with the full order process including placing orders tracking shipments processing returns and more.
• Account Assistance: Provide support with account management tasks such as password resets payment issues and account updates.
• Product Knowledge: Develop and maintain an indepth understanding of our products and services to provide accurate information and advice to customers.
• Issue Escalation: Recognize complex cases that need to be escalated to specialized teams ensuring a swift and effective resolution.
• Customer FollowUp: Conduct followups to guarantee customer satisfaction and confirm that their concerns have been fully addressed.
• Record Keeping: Maintain accurate records of all customer interactions in our CRM system including conversations inquiries and resolutions.
• Feedback Loop: Collaborate with internal teams by sharing customer insights that could improve our services and processes.

Skills and Requirements:

• Fluency in Croatian and English: Proficiency in both languages with excellent communication skills in writing and speaking.
• Customer Service Experience: Previous experience in customer service or a related field is an advantage.
• Effective ProblemSolver: Strong problemsolving abilities ensuring that customer issues are resolved swiftly and efficiently.
• Communication Skills: Ability to interact with customers professionally and maintain positive relationships.
• DetailOriented: Strong attention to detail to ensure accuracy in order processing and customer recordkeeping.
• Technologically Proficient: Comfortable using CRM platforms and basic office software like Microsoft Word Excel and Outlook.
• Team Player: A collaborative mindset with the ability to work effectively with colleagues to deliver exceptional customer service.

Perks and Benefits:

• 1000 Signing Bonus: Upon joining the company you will receive a onetime 1000 bonus.
• Competitive Salary: We offer a highly competitive salary based on your skills and experience.
• Career Development: Plenty of opportunities for growth and career progression within a rapidly expanding ecommerce organization.
• Health and Life Insurance: Comprehensive health and life insurance coverage.
• Relocation Package: For those relocating to ClujNapoca we offer full relocation assistance including accommodation and flight tickets.
• Balanced Work Environment: We provide a supportive environment that encourages a balance between work and personal life.
• Training Opportunities: Ongoing professional development and training to help you grow in your role.
• Inclusive Culture: Work in a diverse collaborative team environment in a fastpaced evolving industry.
• Team Building: Enjoy regular teambuilding activities that promote a strong cohesive team spirit.

Why Work With Us

This is a fantastic opportunity to leverage your Croatian and English language skills in a rewarding customerfacing role within the booming ecommerce industry. Working with us youll have the chance to build your career expand your skillset and be part of a supportive forwardthinking organization. ClujNapoca with its rich cultural heritage and dynamic urban life is an exciting place to live and work and were here to make your relocation and transition smooth.

Remote Work :

No