Customer Engagement Specialist
Customer Engagement Specialist
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Job Description
Project: Marketplace
Location: ClujNapoca Romania
Languages: Native or C2 level Croatian B2 level English
Requirements: Minimum 1 year of customer support experience preferred (Native speakers without experience are also encouraged to apply)
Salary Conditions:
- Monthly base salary: 7750 RON / 1560 Gross
- Signing Bonus: 1000 Euro Gross (paid in the first 3 months: 500/250/250 Euro respectively)
- Performance Bonus: Up to 150 Euro Gross after 3 months up to 200 Euro Gross over 12 months and up to 250 Euro Gross after 24 months
- Meal Tickets: 30 RON per working day (120 Euro per month loaded onto a personal meal tickets card)
- Medical Subscription: Starts from the 2nd month of employment
Additional Benefits:
- Comprehensive medical subscription starting from the 2nd month of employment
- Supportive work environment with opportunities for professional growth and development
- Relocation assistance including accommodation for 6 months (3 months in company accommodations 3 months rent allowance of 500 Euro Gross per month)
- Transportation fees fully covered for relocation from the current location (plane ticket bus or train)
Job Description:
We are looking for a dedicated Customer Support Specialist to join our team for the Marketplace project based in ClujNapoca. As a Customer Support Specialist you will be responsible for providing exceptional customer service to our users resolving inquiries and issues efficiently and ensuring a positive customer experience.
Responsibilities:
- Handle customer inquiries and issues via phone email and chat in a professional manner
- Provide accurate and timely information regarding products/services orders and account inquiries
- Assist customers in troubleshooting and resolving technical issues
- Escalate complex issues to appropriate teams and follow up to ensure resolution
- Maintain a high level of customer satisfaction and retention through proactive communication and problemsolving
Requirements:
- Fluent in Croatian (Native or C2 level) and proficient in English (B2 level) both written and spoken
- Minimum 1 year of experience in customer support or a related field preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a fastpaced environment and handle multiple tasks simultaneously
- Positive attitude and willingness to learn and grow within the company
Why Join Us:
- Competitive salary with performancebased bonuses and additional benefits
- Opportunity to work in a dynamic and multicultural environment
- Comprehensive relocation package including accommodation and transportation fees
- Supportive team environment with opportunities for career advancement
If you are passionate about customer service and looking to join a growing team in ClujNapoca we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team at Marketplace.
Remote Work :
No
Employment Type
Full Time
