L1 IT Customer Support with English
L1 IT Customer Support with English
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
We are searching for techsavvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges.
What well achieve together:
- Provide accurate and optimal IT solutions via telephone emails or chat;
- After an effective training period you will be able to troubleshoot different issues (office windows outlook internet specific applications hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Followup the existing backlog;
- Comply with projects performance indicators;
- Communicate with other designated teams and escalate complex issues.
Qualifications :
This job is the right for you if:
- Spoken languages: English (B2/C1);
- Technical college or universityis not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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