Technical Customer Support Representative Croatian or Serbian
Technical Customer Support Representative Croatian or Serbian
Posted on :
22-10-2024
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speakingTechnical Customer Support Representative to join their team in Romania.
Position: Technical Customer Support Representative
Location: Remote Romania
Employment type: Fulltime
Remuneration: Base salary performance bonuses.
DUTIES AND RESPONSIBILITIES:
- Respond to customers incoming calls and emails regarding their electronic equipement
- Ensure customer satisfaction and provide professional technical customer support
- Answer customers questions handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify when the issue should be reassigned to another department or more senior representative
- Keep records of customer interactions comments and complaints and in line with internal procedures
- Keep uptodate with procedures guides andmanuals which will help you in contact with customers as well as to understand the product supported.
REQUIREMENTS:
- Based in or willingness to move to Romania within a short notice
- Native/fluent in and Croatian or Serbian both verbal and written. Fluent in English (minimum B2 level)
- EU citizen or sorted our residency status in Romania (no visa support available!)
- Computer literate with sound knowledge of Microsoft Office package
- A strong working capacity with general office tools
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being a team player at the same time
- Customeroriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Work remote from anywhere in Romania!
- Relocation support and accommodation
- Private medical insurance
- Meal tickets
- Performance bonus
- Guidance and tools to reach your full potential
- And many more!
Employment Type
Full Time
Key Skills
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