drjobs Technical Customer Support Representative - Croatian or Serbian - Romania

Technical Customer Support Representative - Croatian or Serbian - Romania

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1 Vacancy
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Job Location drjobs

Bucu - Romania

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Technical Customer Support Representative

Location: Remote Romania

Employment type: Fulltime



DUTIES AND RESPONSIBILITIES:

  • Respond to customers incoming calls and emails regarding their electronic equipment
  • Ensure customer satisfaction and provide professional technical customer support
  • Answer customers questions handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Identify when the issue should be reassigned to another department or more senior representative
  • Keep records of customer interactions comments and complaints and in line with internal procedures
  • Keep uptodate with procedures guides and manuals which will help you in contact with customers as well as to understand the product supported.

REQUIREMENTS:

  • Based in or willingness to move to Romania within a short notice
  • Native/fluent in and Croatian or Serbian both verbal and written. Fluent in English (minimum B2 level)
  • EU citizen or sorted our residency status in Romania (no visa support available!)
  • Computer literate with sound knowledge of Microsoft Office package
  • A strong working capacity with general office tools
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently while being a team player at the same time
  • Customeroriented role experience will be considered as an advantage
  • Academic degree will be considered as an advantage.

BENEFITS:

  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
  • Work remote from anywhere in Romania!
  • Relocation support and accommodation
  • Private medical insurance
  • Meal tickets
  • Performance bonus
  • Guidance and tools to reach your full potential
  • And many more!

Employment Type

Full Time

Company Industry

About Company

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