Czech Speaking Customer Advisor

We are a prominent player in the ecommerce industry renowned for delivering exceptional services and ensuring a smooth shopping experience for our customers. As part of our ongoing growth we are looking for a dedicated CzechSpeaking Customer Advisor to join our team in ClujNapoca. As part of your onboarding we are offering a 750 signing bonus along with an attractive benefits package. If you are passionate about customer service and excel in a fastpaced environment this could be the perfect opportunity for you.

Position Overview:

In this role as a CzechSpeaking Customer Advisor you will be the primary point of contact for our Czechspeaking clientele. You will assist customers with their queries manage orders and resolve any concerns they may have. Your key focus will be on ensuring customer satisfaction and delivering exceptional support. This role is based onsite in ClujNapoca where youll work closely with a dynamic and supportive team.

Key Responsibilities:

• Customer Interaction: Manage inquiries from Czechspeaking customers via phone email and chat platforms.
• Problem Solving: Assist customers with issues related to products complaints and provide prompt resolutions.
• Order Handling: Support customers with placing modifying tracking and managing returns or exchanges for orders.
• Account Assistance: Help customers with accountrelated queries including payments invoices and account updates.
• Product Expertise: Stay informed about the companys product offerings to provide accurate advice and recommendations to customers.
• Escalation Management: Forward unresolved issues or complex cases to relevant departments for further action.
• FollowUp: Ensure customers are satisfied by conducting timely followups after their issues have been addressed.
• CRM Management: Keep detailed records of customer interactions updates and issues in the companys CRM system.
• Team Collaboration: Work in collaboration with various internal teams to ensure seamless support and to enhance service processes.

Requirements:

• Fluency in Czech and English: Strong communication skills both written and spoken are required for both languages.
• Experience in Customer Service: Previous experience in a customerfacing role is preferred but not mandatory.
• Effective ProblemSolving Skills: Ability to handle inquiries professionally and resolve issues with a positive attitude.
• Excellent Communication: Capable of delivering professional communication while building strong customer relationships.
• Attention to Detail: Ability to manage multiple tasks while ensuring accuracy and high attention to detail.
• TechSavvy: Proficient in using CRM tools and general office applications such as Microsoft Word Excel and Outlook.
• Strong Organizational Skills: Able to manage and prioritize multiple customer queries in a fastpaced environment.
• TeamOriented: Ability to work well within a team and contribute to a collaborative work atmosphere.

What We Provide:

• 750 Signing Bonus: A 750 signing bonus as a welcome gift to new team members.
• Competitive Compensation: An attractive salary package based on experience and skill level.
• Career Advancement Opportunities: Clear paths for career growth within the expanding ecommerce sector.
• Health and Life Insurance: Comprehensive insurance benefits to support your health and financial security.
• Relocation Support: We provide relocation assistance including accommodation and flight tickets for those moving to ClujNapoca.
• Training and Development: Continuous access to training programs and development opportunities to enhance your skills.
• Positive Work Culture: A supportive and engaging work environment with regular teambuilding activities.
• WorkLife Balance: We are committed to helping our employees maintain a healthy worklife balance.

Why Join Our Team

This is an excellent opportunity to utilize your Czech and English language skills in a thriving role within the booming ecommerce industry. You will be based in ClujNapoca joining a multicultural team receiving a 750 signing bonus and enjoying numerous career advancement opportunities. Additionally ClujNapoca offers a vibrant cultural scene and a high quality of life making it a fantastic place to work and live.

Remote Work :

No