Support Coordinator
Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Seize the Cloud and Command the IT Realm Your Gateway to Global Innovation Awaits!
As the cloud technology landscape evolves our client stands out as a leader in driving nextgeneration solutions with AI and machine learning. In your role as a Support Coordinator you will be integral to this exciting evolution managing firstlevel support and ensuring that technical issues are resolved efficiently. Your responsibilities will include coordinating with global teams and maintaining detailed documentation all while contributing to innovative cloud solutions. Joining our client means stepping into a career where you ll help shape the future of technology while experiencing tremendous professional growth. With a focus on global impact and career advancement our client offers a dynamic and supportive environment that empowers you to excel and make a mark in the everexpanding world of IT.
As a Support Coordinator you will deliver firstlevel support by troubleshooting and documenting issues coordinate escalations for complex problems and collaborate with global teams to ensure seamless product support. Your role also involves maintaining detailed documentation and supporting Azure solution implementation while addressing technical challenges effectively.
Shift: Shifting Schedule (Morning to Midshift/Night Shift)
Work Setup: Hybrid Makati/Ortigas; onsite for 6 months then hybrid afterwards (3 days in the office and 2 days work from home)
Perks: Day 1 HMO Abovemarket salary Global exposure
Delivering Solutions with a Smile
- Provide firstlevel support for tickets including troubleshooting mechanics and documentation.
- Coordinate escalation processes for complex issues ensuring timely resolution and clear communication.
- Work closely with the global support team to deliver comprehensive product support on a global scale.
- Maintain detailed and accurate documentation of support activities solutions and ongoing issues.
- Collaborate with crossfunctional teams to address and resolve technical challenges effectively.
- Support the implementation of Azure solutions and provide Azurerelated assistance as needed.
Requirements
Your Service Excellence Toolkit
- 35 years of experience in a support role focusing on ticket management and technical troubleshooting.
- Basic knowledge of Azure is beneficial with the ability to support and assist with Azurerelated queries.
- Experience with mechanics and escalation coordination in a technical support environment.
- Strong documentation skills with the ability to maintain accurate records of support activities and solutions.
- Proven ability to work effectively with global teams and manage support tasks across different time zones.
Benefits
Perks That Keep You Motivated
- HMO coverage upon hire
- Competitive Package
- Hybrid work arrangement
- Prime office location (Makati/Ortigas)
- Standard government and Emapta benefits
- Unlimited opportunities for employee referral incentives across the organization
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Upskilling through Emapta Academy
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
Your Service Excellence Toolkit 3-5 years of experience in a support role, focusing on ticket management and technical troubleshooting. Basic knowledge of Azure is beneficial, with the ability to support and assist with Azure-related queries. Experience with mechanics and escalation coordination in a technical support environment. Strong documentation skills, with the ability to maintain accurate records of support activities and solutions. Proven ability to work effectively with global teams and manage support tasks across different time zones.
Employment Type
Full Time
