Service Leader Jobs in Egypt

Provide Direct Customer Support through various channels. Investigate and resolve customer complaints and queries – particularly those of an escalated nature. Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly. Continuously More...

Manage and lead a team of customer service representatives Set and maintain high standards for quality customer support Review and report on team performance Handle escalated customer inquiries and complaints Collaborate with other departments to resolve customer issues Develop More...

Follow up on the work of the team he is directly responsible for and be present and participate in activities. Link cases facing the team with the case manager. Providing the center management with daily documentation of activities on a daily basis. Submitting periodic reports on the More...

Coordinate and manage the customer service team, providing guidance and support to ensure high performance. Monitor team performance and provide feedback to improve efficiency and effectiveness. Act as the main point of contact for escalated customer service issues and ensure time More...

+ Participate in hiring and training sales executives, + Organise and oversee the schedules, territories, and performance of sales executives. + Conduct performance evaluations that are timely and constructive. + Handle discipline of employees in accordance with company policy. + Pro More...

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff i More...

Roles and responsibilities Managing team from 3 to 5 members Train new staff, assigning specific tasks, monitoring, evaluation the team's performance. Grow the business by identifying new sales and business development opportunities that the business can maximize the value of More...

Responsible for managing the technical and business delivery of LOB (Lines of Business) projects and to act as a Project Sponsor on common projects, leading all other teams in the delivery from a business side, as assigned. The Project Leader will be responsible for managing the pr More...

.Handle and manage domestic activities including planning to ensure proper development of the product. . Prepare, monitor and control all data from Info AXS to ensure compliance to network standards. . Manage and handle client incidents and complaints in coordination with customer ser More...

The Administrative Assistant is responsible for assisting in the development, coordination, and supervision of a state park region with primary emphasis on supporting the complement management, personnel administration, purchasing, contracting/procurement of services, budget and fisca More...

Overseeing, coaching, and guiding a team of offshore call center agents, ensuring their adherence to dispatching protocols. Establishing performance goals and objectives for both the team and individual agents, focusing on efficient task dispatching. Monitoring and analyzing team More...

Prepare, Control, and monitor the process of courier morning dispatch to ensure all couriers are on their routes as scheduled to meet the delivery and collection service commitment: Fill the daily couriers’ checklist to ensure that couriers’ appearance is complying with A More...

Permanent Role Position: Sales Team Leader Company Overview: Elite Projects is a leading construction company based in Cairo Egypt. We specialize in highend residential and commercial projects and have a strong reputation for delivering exceptional quality and service to our clients. More...

Position Overview:We are seeking an experienced Sales Team Lead with a strong background in SaaS consultation and the finance or accounting industry to oversee and mentor a highperforming sales team. In this role you will be responsible for driving sales strategies overseeing team per More...

Position Overview:We are seeking an experienced Sales Team Lead with a strong background in SaaS consultation and the finance or accounting industry to oversee and mentor a highperforming sales team. In this role you will be responsible for driving sales strategies overseeing team per More...

Qualifications needed: 2 years call center experience. Preferably the call center experience in the banking sector. Very good English writing and reading. Bachelors degree Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Adviso More...

Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for onjob training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages difficu More...

Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for onjob training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages difficu More...

Permanent Role Position: Sales Team Leader Company Overview: Elite Projects is a leading construction company based in Cairo Egypt. We specialize in highend residential and commercial projects and have a strong reputation for delivering exceptional quality and service to our clients. More...

Permanent Role Position: Sales Team Leader Company Overview: Elite Projects is a leading construction company based in Cairo Egypt. We specialize in highend residential and commercial projects and have a strong reputation for delivering exceptional quality and service to our clients. More...