Team Leader

Roles and responsibilities

Managing team from 3 to 5 members Train new staff, assigning specific tasks, monitoring, evaluation the team's performance.

Grow the business by identifying new sales and business development opportunities that the business can maximize the value of those relationships.

Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain SMEs services Negotiates, underwrites and process new client cases and renewals of credit facilities Seek opportunities to cross-sell or upsell to existing clients.

Monitor and assess the activities of our competitors to proactively satisfy and retain our clients, develop and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally.
Leadership & People Management:

Strong ability to motivate, inspire, and lead a team to achieve shared goals and objectives.
Ability to manage diverse teams, foster a culture of collaboration, and maintain a positive team dynamic.
Experience in performance management, including setting clear expectations, providing feedback, and handling performance issues constructively.
Team Development:

Ability to mentor and develop team members, providing ongoing support, training, and career growth opportunities.
Proficiency in coaching individuals to improve skills, overcome challenges, and build confidence in their roles.
Ability to recognize and leverage individual strengths to improve team performance.
Effective Communication:

Strong communication skills: the ability to clearly articulate goals, expectations, and feedback to team members and senior leadership.
Skilled at active listening and understanding the concerns or ideas of team members, offering constructive feedback, and facilitating open communication within the team.
Proficient in conflict resolution, addressing interpersonal issues, and maintaining a harmonious work environment.
Problem-Solving & Decision-Making:

Strong critical thinking and problem-solving skills to identify issues quickly, evaluate options, and implement solutions effectively.
Ability to make decisions independently, balancing team needs with organizational objectives.
Conflict resolution skills, managing disagreements or challenges within the team and resolving them diplomatically.

Desired candidate profile

Having 3+ years of experience in a relative field

Credit Course a must.

Proven ability to develop relationships with SME companies.

Proven analytical and modeling skills and thorough understanding of the financial statements.

Proven work experience as a team leader or supervisor.

Excellent interpersonal, negotiation, communication skills.
Adaptability & Flexibility:

Ability to adapt to changing priorities and handle unexpected challenges while maintaining a focus on team objectives.
Flexibility in managing both individual and group tasks and adapting to the evolving needs of the organization or project.
Goal-Oriented & Results-Driven:

Experience in setting clear team goals and aligning efforts toward achieving measurable results.
Strong accountability to team objectives and the ability to track progress using relevant performance metrics.
Focus on continuous improvement: constantly evaluating team performance and seeking ways to increase productivity and efficiency.
Emotional Intelligence (EQ):

High emotional intelligence to build strong relationships within the team, manage emotions (both personal and of team members), and promote a supportive work environment.
Ability to remain composed under pressure and handle high-stress situations effectively.
Customer-Focused Approach (if applicable):

If the team interacts with customers, a strong customer service orientation to ensure the team is delivering excellent service and meeting customer needs.
Ability to handle customer feedback and concerns in a way that empowers the team to improve service delivery.