Customer Service Team Leader
Posted on :
30-10-2024
Employer Active
3 Vacancies
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Coordinate and manage the customer service team, providing guidance and support to ensure high performance.
- Monitor team performance and provide feedback to improve efficiency and effectiveness.
- Act as the main point of contact for escalated customer service issues and ensure timely resolution.
- Provide exceptional customer service for The E-Commerce Group through digital channels, including social media and WhatsApp.
- Moderate and respond to customer inquiries, comments, and messages on social media platforms.
- Handle customer service issues, resolve complaints, and ensure customer satisfaction.
- Make confirmation calls for orders and assist customers with their inquiries.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with the sales and operations teams to ensure smooth order processing and delivery.
- Stay updated on The E-Commerce's products and services to provide accurate information to customers.
- Assist in developing and improving customer service procedures and policies.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
