Customer Support Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Identifying customer needs and helping customers use specific features
Respond to customer queries in a timely and accurate way via phone email or chat
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product Sales and Marketing teams
Assist in training junior Customer Support Representatives
Collaborate with the sales team to monitor and support new leads.
Close direct deals with clients efficiently and effectively.
Requirements
- Alexandria residence
- 2:4 years of experience
- Females only
- Selling Skills
- Previous experience in Sales
Employment Type
Full Time
