Customer Technical Support Jobs in Egypt

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and a More...

Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with More...

Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.. Provide assistance to all members in the use of our computer network,workstations, and equipment. Assist with the communications and information hardware and software, More...

Job Description:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues including account setup and network configurationAsk employees targeted questions to understand the root of the problem quicklyTrack computer system issues through More...

Generate repair quality reports based upon data analysis Monitor outgoing quality control at third party repair facilities Manage quality escalation issues Drive on-going product improvements with development engineering & product quality Implement plans for new product laun More...

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Roles and responsibilities This is a full-time on-site role for a Technical Support Specialist CSR located in Cairo, Egypt. The Technical Support Specialist CSR will be responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquett More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Troubleshoot and resolve hardware and software issues for end-users Provide guidance and training on the use of various IT systems and applications Monitor network performance and implement preventative maintenance Assist with the deployment and configuration of new IT equ More...

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office. Diagnose hardware issues, order parts, and replace faulty components. Answering user questions directly related to Windo More...

Is in interface with customer to Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule Clarify technical contract requirements (operational, performances, usability, reliability, safety…) a More...

Roles and responsibilities Provide training to sales channels, sales staff, and new hires to enhance product awareness and drive sales Support the sales team from a technical perspective, ensuring they have the knowledge needed to promote our products effectively Address technical cu More...

Responds to support requests, collects detailed information regarding the issue, and resolves it based on established support database to our customers via telephone, live chat, and tickets. Troubleshoot issues in support of production web hosting systems within SLA/escalation guid More...

-Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA. -Oversee all technical activities, including lighting design, project management, and technical support. -Provide expert guidance and mentorship to the team, ensuring high-quality o More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...

Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products. Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective. Build relat More...

Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessa More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...