Customer Technical Services Analyst

Is in interface with customer to

Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule

Clarify technical contract requirements (operational, performances, usability, reliability, safety…) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger…) concerns

Follow-up Train level operational effectiveness performances all along project life-cycles (FRACAS/reliability/SAFs)

Support Chief of development on trade-offs

Is in interface with the remote project development team to

Get the right level of expertise to support technical meetings / reviews with customer

Coordinate contractual deliverables with respect to commitments

Follow-up product developments and monitor train level operational effectiveness performances

Close the loop on trade-off conclusion and on related decisions

Participate as customer voice to technical risks and opportunities management

With the metiers

Leverage of best practices from metiers to enhance project influency and

influence customer on the same

With the on-site rolling stock - PI team

Verify that the design is correctly translated in the work method statements/work instructions

Review all safety bulletins make sure they are covered by correct work orders

Support in the implementation of the required DTRFs

Follow-up on failures during T&C and coordinate with suppliers to find solutions for returning failures

Support the T&C team from an engineering perspective

Support the validation team from an engineering perspective