Technical Support Specialist
Posted on :
18-11-2024
Employer Active
1 Vacancy
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Job Description
- Handle calls, e-mails, webchats, and other contacts within the service level agreement.
- Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool.
- Diagnose, Troubleshoot, and resolve user issues correctly according to SLA standards and assigning them to appropriate resolving team when necessary.
- Monitor ticketing tool queue.
- Consult high priority issues with Incident Manager.
- Proactive E2E ownership/monitoring.
- Efficient use of tools including automation tools.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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