Call Center Agents Jobs in Egypt

Join Our Team as a Finance Business Partner at Future Group!Do you have a passion for numbers and the ability to strategically influence business decisions Future Group a leader in translation and localisation services since 1994 invites you to become a part of our dynamic team. With More...

- Handle calls from customers regarding inquiries, complaints, billing, and technical issues. - Provide accurate and efficient solutions to ensure customer satisfaction and retention. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate More...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitor More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing our products inside and out so that you can answer questions. Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, tra More...

Our company’s journey began in Egypt in 2007. It was then known as NAOS Marketing, a small contact center supporting a marketing consulting firm. Over the years, the company grew steadily and is now recognized as an expert in Customer Experience with 1,300 contact center agents More...

Executes plans and ensures effective implementation of schedules. Administers Call Center Agents’ scheduling. Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns. Reconciles daily attendance with agents' schedule and t More...

Overseeing, coaching, and guiding a team of offshore call center agents, ensuring their adherence to dispatching protocols. Establishing performance goals and objectives for both the team and individual agents, focusing on efficient task dispatching. Monitoring and analyzing team More...

NOK HC is hiring Customer Service Representatives for a reputable insurance company. Requirements: * V. Good English Level. * Previous experience as a CSR for at least 6 months. * Net Salary: (5400Fixed 1300 KPIS) * Social Insurance. * Medical insurance and Metro Subscription provi More...

NOK is currently hiring for a very wellknown ecommerce company. Handle incoming chats telephone contacts and solve them in a timely manner and efficient manner Working Hours are 8 productive Hours 1 Hr Of break (Total 9 Hrs) Annual leave Sick and Maternity as per Egyptian labor law S More...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are looking for an experienced Sales Supervisor to oversee our call center agents: monito More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

NOK HC is hiring call center representatives and Telesales agents on behalf of Goodsmart Goodsmart is a very wellknown online application with a premium household delivery service Requirements: * Girls only * Graduates and undergraduates with no commitment are welcome to apply * Leve More...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal More...

Roles and responsibilities Plan & execute department strategy in alignment with the local & VF-Group guidelines. Ensure delivery of on time, quality and cost-effective Infrastructure services within agreed SLAs, and partner with Account Management, to support planning More...

Coordinate all new device installations in server room. Basic support in data center equipment installation. Perform Data Center security and provide data center system monitoring services. Support planned maintenance events system, backup processes and disaster recovery drills. More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ More...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc More...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metric More...

Protecting company data by preventing the overheating of data center components. Running hardware diagnostics and replacing failing parts in a timely manner. Monitoring all network processes to ensure the smooth flow of data across the network. Collaborating with software and net More...

Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers More...